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ProPlants - Completely unacceptable
My husbands father passed away on Friday. His company sent us a peace lily. It arrived Thursday, dead. My husband was prompt to acknowledge "a dead plant for his dead dad". Losing a loved one isn't easy, and I'm sure his company had better intentions than mailing a...
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1.0
#1154232
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I get emails from ProPlants all the time and I will click on the link to look at the deal shown (in this case, 25% off). I browse the plants and select one (regular $39.99, on sale for $29.99). l go through all the screens to select the vase (also discounted from $9.99...
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#1075919
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ProPlants - Poor, poor, and poor

Rec'd miniature potted rose for Mother's Day -2 days ago- and its dead already! Customer service rep was hard to understand; can't send a replacement as nothing in that price range; someone will call me in 2 days; on the phone for 20 minutes!! Worst experience ever. Don't use this company for flowers ever!!
1.5
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
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#1048045
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Received a gift for mothers day. The sender said she was told it would attract butterflies. No where on the gift did it mention this nor what the bulbs would become. it took me two calls to customer service as well as searching the site. to fine out they are going to...
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#1047867
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I ordered a mini yellow rose plant for mothers day for my mother who is in another state. Not only did she not receive the plant but the customer service had no clue where it was. Customer service rep barely spoke english... Had no idea where my order was and did not...
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1.0
#1046908
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ProPlants - POOR QUALITY OF PLANTS

Third Mother's Day--- recieved rose bush- leaves fell of just lifting out of box- died. Then, Hydrangea- stronger, perennial, planted carefully, died BEFORE WINTER! Today, received Gardenia, will follow vague instructions- but finally asked Son to please stop sending from this Co. ! And 2 different customer service people knew nothing about plants, whatsoever!
1.5
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Website
#1046201
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Received a mother's day plant on May 11, 2017. The dirt from the pot was all over the box and when I opened it, the dirt fell all over. The card attached was blank therefore I didn't know who sent it. When I called the 800 number not only DID THEY NOT SPEAK ENGLISH but...
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1.0
#1046163
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I made it a point to order a plant in time for my mom's birthday. The picture and description that ProPlants advertised looks nothing like what arrived at the front door. I am very disappointed and it ruined an intended birthday gift. The base of the plant looks...
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Anonymous
Anonymous

After filing a complaint and showing proof of purchase the company sent me a refund for the poor quality along with an apology. I'm happy that they responded promptly and at ...

2.3
I didn't like
  • Poor quality
  • Plant quality
#1031654
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Tried to place an order for one of the two items featured in a promo. The item was $39.99 and on sale for $29.99 with the coupon code included. Called to place the order, and low an behold the ONLY way you could order that item, was if you purchased the plant of the...
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#1017077
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I received an order from pro plant from my bf, first of all he paid all that shipping and handling fee only for it to be delivered in a box where I had to put it together. They need to be more descriptive on how they're going to delievee so customers don't just assume...
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1.6
#1010531
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