ProPlants

I received a moss potted orchid for Mother's Day with unclear directions on how to transplant the orchid from the plastic container it came in to the small vase ;provided. Not sure if I take it out and plant it directly in the vase(do I add moss, soil, etc) I called proplants and reached someone in India that had no idea how to help me and I could barely understand him The box arrived on its side and was clearly marked with bold arrows that it was to remain upright People pay good money for these plants and it definitely leaves a bad review of your products Not what was represented to my daughter when she placed the order

My spouse sent me a potted 8 stem flower lily for Mother's Day, it arrived today, May 1st and 3 of the flowers are broken by the top of the stem. Three of the other flowers are burned at the tips and ripped on the edges.

Only one bamboo stick to hold up one stem.

Should have been secured better for transport since stem on these babies are 30 inches long. order # E539****

I called and talked with an outstanding young lady that took outstanding customer service. I received the new plant today as she told me and its beautiful and fresh.

Please thank the young lady for her outstanding service. June Worrell

I have been in contact with ProPlants and the matter has been taken care of to my satisfaction. Thank you.

Your phone numbers are invalid. The flowers were shipped upside down

Opened a chat with "Ellen" and explained situation. Then received a request for credit card info to charge me $1 to join their info site.

Yes, only $1. but WHY??? Just tell me what's wrong with the plant I received as a gift, followed the instructions and nothing has happened with it since 2/14/19. What is wrong.

I have a fairly green thumb and am successful with other plants. Why not this sweetheart hoya??

Received Calla Lillies for Mothers Day. Card had no message or who it was from.

Plant leaned to one side.

Contacted Customer Service giving info. Difficult to understand woman, repeated info, and was hung up on twice.

I received my plant almost dead. I tried to revive it but this morning it was worse.

Judy Sanchez

450 Avenida de Socios #4

Nipomo, calif. 93444

E mail.....nipomojudy@***.com

Opened gift card first! Just said Happy Birthday Barb!

Have a Wonderful Day! Who sent me this plant? Looked all through the box and packaging, nothing! I did get a care card for the plant.

No specific name, just green plant collection. O.K. There was a blue foil envelope included in the box "more surprises inside". It was an enamel pin in the like of palm leaves.

I did not like the sentiment written on the pin holder. PALMS in the air ...like you just don't care. Is it just me or would others agree with me. The condition of the plant looked good.

No complaints. I did call the ProPlants company to see if they could tell me who sent the plant. Like some other reviewers I COULD NOT UNDERSTAND THE FOREIGN SPEAKING PERSON ON THE LINE. They couldn't tell me because of PRIVACY REASONS.

I am the recipient, what the heck! I am going to the BBB and write a complaint about these people and also tell whomever sent it to me to not use them again!

I received tulip bulbs from my husband and children for mother’s day! Immediately upon opening them I noticed there was no senders message or care instructions let alone any information regarding what the plan was since it was still a bulb.

With Mother’s Day coming up I assumed who they were from had to do research on proper care instructions as there is none on the entire website for this plant immediately upon them sprouting they were yellow and not green I’ve tried everything to turn the situation around but has ended up being very sad situation. I would not recommend this company to anybody that cares about the person they’re sending the flowers to !!!!!!!!

My daughter placed and order for a mother's day gift for me. it was scheduled for delivery 5/4/19 and changed to and changed to 5/6/19, The plants arrived in poor condition and and not improving with proper care.

I called customer service and was told that order # 671548****08-1 was not in the system. Really--- no delivers to my zip code and the ordering name and number not in system..

Orchid broken, could hardly understand all six of the people I talked to over a 40 minute period with 2 calls and my internet search for another #. I was told a new orchid will be delivered on 5/21.

I got this plant as a gift. I consider it a punishment not a gift.

The plant arrived with very scratched and broken leaves. That was OK because the flower was still pretty. The problem was it didn’t come properly potted. When I called customer service, despite the fact that I was patient and polite they did not help me.

They kept pretending they couldn’t pull up my order number. As of this complaint, I have been transferred to five different people.

I plan on writing negative reviews until I get a positive outcome. At this point, most people would have given up but these guys really deserve to go out of business.

Did not receive mother’s day flower before motherday

We received a beautiful orchid as a Mother's Day gift. BUT, the plant had no care instructions and nothing in which to put the plant into other than a vase.

We contacted "we care", and they had no record of our order, by number, recipient, sender, or address of either. Finally, they indicated they would send us a replacement if we gave them all the info they needed to send.

We did that immediately, and all went dark after that - no further responses to our emails requesting updates or progress and, obviously, not replacement plant. We would never, never do business with these people again.